ELEVATOR & ESCALATOR SUPPORT · CANADA-WIDE
Elevator And Escalator Maintenance Management
Licensed mechanics, scheduled maintenance and the safety testing your devices are legally required to have, delivered under the same standard as our Building Repair & Maintenance Services. Everything from quarterly servicing to Category 5 testing, carried out by our own certified team.
- TSSA-licensed mechanics
- Category 1 and 5 testing
- 24/7 emergency response
Licensed Mechanics
our own certified team
ISO 9001
EcoLogo Certified
WSIB Insured
WHMIS Certified
GREENGUARD
IPC Member
The basics
What Does Elevator Maintenance Actually Involve?
A Plain Explanation Of What The Law Requires And What A Contract Should Cover.
Elevator maintenance is regulated work. In Ontario, elevating devices fall under the TSSA, and only licensed elevating device mechanics working for a registered contractor may maintain or repair them. A compliant contract covers scheduled maintenance at set intervals, generally at least quarterly, carried out under a Maintenance Control Program that follows the manufacturer’s requirements for your specific equipment, coordinated the same way across Explore Building Facility Management Services. On top of that sit the safety tests: an annual Category 1 functional test on every device, and a Category 5 load and safety test every five years on traction elevators. Your device licence also renews annually. Building owners carry the responsibility for all of it, which is why what your contract actually includes matters more than the monthly figure attached to it.
A Basic Maintenance Contract
- Minimum visits to satisfy the interval
- Testing charged as extras
- Repairs quoted separately each time
- Records held by the contractor
Our Maintenance Program
- Maintenance Control Program followed in full
- Category 1 and 5 testing scheduled in
- Repairs and callbacks covered by scope
- Records provided to you as owner
PREVENTIVE OVER REACTIVE
Most Elevator Callbacks Are Preventable.
Door equipment causes the majority of elevator faults in most buildings. Door operators, rollers, gibs and safety edges take more cycles than any other part of the system, and they wear predictably rather than failing at random. That means a maintenance program which actually inspects and adjusts them keeps a device running, while one that only responds to callbacks lets the same fault repeat every few weeks until a component fails outright. The difference shows up in two places you can measure: how often the device is out of service, and how much of your annual spend goes on unplanned repairs. We track both and report them, because a maintenance contract should be judged on uptime rather than on how quickly somebody answers the phone once the elevator has already stopped.
Our services
Our Elevator And Escalator Services
Scheduled Maintenance And Testing On One Side, Repairs And Response On The Other.
MAINTENANCE & TESTING
Scheduled, Compliant Servicing
Planned maintenance and the statutory safety testing your devices require.
- Scheduled maintenance visits
- Maintenance Control Program compliance
- Category 1 annual safety testing
- Category 5 five-year testing
- Escalator inspection and adjustment
- Device licence renewal support
REPAIRS & RESPONSE
When Something Goes Wrong
Fault repair, entrapment response and the work that keeps devices in service, including controller and drive issues covered under our Electrical Maintenance Services and after-hours callouts handled through Learn about our Emergency Maintenance Services.
- 24/7 entrapment response
- Fault diagnosis and repair
- Door operator and safety edge repairs
- Controller and drive troubleshooting
- Component replacement and sourcing
- Modernization assessment and planning
Industries
Industries we serve
Vertical transportation matters differently depending on who relies on it.
Multi-Unit Residential
Corporate offices
Retail Spaces
Hotels & Hospitality
Healthcare Facilities
Long-Term Care Homes
Schools & Universities
Government & Institutional
Airports & Transportation
Parking Structures
Recreational Facilities
Data Centers
An out-of-service elevator means something different in every building. In a residential tower it can leave a resident unable to reach their own home, which makes outage duration a habitability issue rather than an inconvenience. In a hospital it holds up patient transfers. In a retail centre it removes accessible access to an entire floor. Response priorities and maintenance frequency are set around what an outage actually costs your building, not around a standard service level applied everywhere.
How it works
How Our Elevator Maintenance Process Works
1
Device Survey
Our mechanics assess every elevating device on site, its condition, its licence status and its test history, at no cost.
2
Maintenance Program
You receive a program built around your equipment’s requirements, with all intervals and testing scheduled and one fixed quote.
3
Scheduled Servicing
Maintenance visits run to the program, with door equipment and high-wear components inspected rather than only responded to.
4
Testing And Compliance
Category 1 and Category 5 testing is carried out on schedule, with licence renewals tracked before they lapse.
5
Reporting
You get uptime, callback and deficiency reporting, so the contract is judged on performance rather than impression.
10+
Years in operation
500+
Buildings serviced
24/7
Emergency response
100%
Insured & bonded
Why Cleaning 365
Why Choose Cleaning 365 For Elevator Management
Licensed, In-House, And Measured On Uptime.
Our Own Licensed Mechanics
Certified elevating device mechanics on our own staff, so the work is not subcontracted to whoever is available.
Testing Included, Not Extra
Category 1 and Category 5 testing scheduled within the program rather than appearing as a surprise invoice.
Preventive Focus On Door Equipment
The components causing most faults are inspected and adjusted before they strand a device.
24/7 Entrapment Response
A trapped passenger gets a licensed mechanic dispatched and is kept in contact until released.
Records Held By You
Maintenance and test records provided to you as owner, since the compliance obligation is yours.
One Building Contract
Elevators run alongside fire safety, cleaning and building maintenance with a single point of contact.
PRICING
Elevator Management Pricing
Priced Around The Devices You Run And What The Program Covers.
Number Of Devices
Elevators, escalators and lifts on site
Device Type And Age
Traction, hydraulic or escalator, and equipment age
Program Scope
Maintenance only, or maintenance with repairs covered
Response Level
Business hours or 24/7 callback and entrapment cover
Get A Customized Quote In 30 Minutes
Tell us how many devices your building runs and who currently maintains them. We will send transparent pricing with no hidden fees.
What clients say
Trusted By Property Managers
“Our elevator contract renewed automatically for years and nobody ever checked what we were getting. The first audit found a Category 1 test that had slipped by five months. We had no idea, and we were the ones responsible for it.”
Property Manager
Residential tower, Toronto
“Entrapments used to mean our concierge phoning a number and hoping. Now there is an escalation process, the resident gets talked to while they wait, and we get told how long it took afterwards.”
Condominium Manager
Multi-unit residential, Mississauga
FAQs
Elevator Maintenance, Answered
Yes. Elevator maintenance and repair in Ontario may only be performed by licensed elevating device mechanics working for a registered contractor, and our mechanics are certified and employed directly by us.
Maintenance is required at set intervals, generally at least quarterly, with the exact schedule determined by your equipment's Maintenance Control Program and manufacturer requirements.
Category 1 is an annual functional safety test carried out on every device. Category 5 is a more intensive load and safety test required every five years on traction elevators. Both are scheduled within our maintenance programs.
The building owner. That is why test dates and licence renewals are tracked as part of the program and the records are provided to you rather than held only by us.
Yes, annually. Renewal is tracked so the device licence does not lapse while it remains in service.
A licensed mechanic is dispatched immediately and the passenger is kept in contact until released. Nobody on site should attempt a release themselves, since that is licensed work.
Licensed Mechanics, Scheduled Testing, Fewer Callbacks
A full device survey covering condition, licence status and test history at no cost. Book an assessment and get a fixed monthly quote.