Rapid Response Facility Operations · Canada-Wide
24/7 Emergency Maintenance Services
When sudden failures threaten your facility, every minute counts. We dispatch certified technicians immediately to stop leaks, covered under Learn about our Plumbing Maintenance Services, secure broken access points, and stabilize critical building systems. No waiting for regular business hours.
- On-call specialized technicians
- 10+ years in crisis response
- 24/7/365 deployment
Under 2 hours
average emergency response time on-site
ISO 9001
EcoLogo Certified
WSIB Insured
WHMIS Certified
GREENGUARD
IPC Member
The basics
What is emergency facility maintenance?
A clear look at how rapid response protects your commercial property from catastrophic damage.
Facility emergencies do not respect standard business hours. A burst water pipe at midnight or a shattered storefront on a Sunday requires immediate action to stop secondary damage and keep your building secure. Emergency maintenance gives you a dedicated, on-call team ready to deploy at a moment’s notice, backed by the same full-scope coverage as Explore Total Facility Management Solutions. Instead of frantically calling local contractors and leaving voicemails, you make one call to our dispatch center. We handle the crisis from initial containment all the way through to site stabilization.
Standard contractors
- Forces you to wait until the next business day
- Leaves you scrambling to find available local trades
- Increases the risk of secondary water or structural damage
- Requires you to hire a separate team for the cleanup
24/7 Emergency response with Cleaning 365
- Immediate dispatch 24 hours a day, every day of the year
- One dedicated hotline for any facility crisis
- Rapid containment to stop damage from spreading immediately
- One team handles both the urgent repair and the hazard cleanup
Incident Response Protocol
Contain the threat first. Repair the damage second.
During a severe building crisis, searching for an available repair crew costs you thousands of dollars in property damage for every hour wasted. Our emergency teams eliminate that panic. We provide a single, always-open hotline that sends the right technicians to your site immediately. Whether you are dealing with a flooded retail floor, a breached security door, or a total HVAC failure in freezing temperatures, our first priority is isolation, with life-safety systems covered under Fire Detection & Protection Services. We secure the perimeter, shut off compromised main valves, and stabilize the environment so your business can safely catch its breath.
Our services
Our emergency response capabilities
Separated into structural triage and specialized hazard cleanup. We handle the immediate crisis so you can focus on your business.
Hard FM · Critical Repairs
Structural triage & technical response
Stop immediate threats to your building infrastructure with fast interventions and secure temporary repairs, including the coverage detailed under our Electrical Maintenance Services.
- Plumbing leaks & floods
- Power failures
- HVAC breakdowns
- Broken glass board-ups
- Roof leak mitigation
- Access control failures
Soft FM · Hazard Recovery
Hazard cleanup & site restoration
Safely remove dangerous materials, extract standing water, and restore hygiene after a sudden facility disaster, with debris and disposal handled through our Waste Collection & Recycling Services solutions.
- Water extraction
- Biohazard cleanup
- Post-storm debris removal
- Vandalism recovery
- Chemical spill containment
- Emergency disinfection
Building Types
Facilities we protect
Disasters strike every type of property. We provide urgent interventions for high-risk commercial environments.
Retail Storefronts
Corporate Office Towers
Industrial Warehouses
Healthcare & Clinics
Multi-Tenant Condominiums
Hospitality & Hotels
Educational Institutions
Restaurants & Food Service
A power fault in a frozen food warehouse is a completely different crisis than a flooded lobby in a corporate tower. Our dispatchers understand the unique safety protocols of your specific business sector, including the trading-hours constraints covered on See our Shopping Mall & Retail Centre Facility Management page, and send the right specialists to match your environment.
How it works
How our rapid response process works
1
Immediate dispatch
You call our 24/7 hotline, and we instantly route the crisis to our local rapid-response team.
2
Fast arrival
Technicians arrive on-site swiftly (averaging under two hours) fully equipped to assess the hazard.
3
Threat containment
We immediately isolate the source of the damage, shut off compromised systems, and secure the area.
4
Site recovery
Water is extracted, hazards are cleared, and temporary repairs are installed to stabilize the property.
5
Incident reporting
We provide a clear damage log and documentation to support your upcoming insurance claims.
2 hours
average response time
500+
buildings serviced
24/7
dispatch hotline 365 days a year
100%
Insured & bonded
Why Cleaning 365
Why rely on us for emergency response
We are built for speed and reliability when your facility needs it the most.
Always open
Disasters ignore the clock. Our dispatch center operates 24 hours a day, 365 days a year.
Rapid deployment
We average an under two-hour on-site arrival time to stop damage before it spreads.
One point of contact
Make a single phone call for any issue, from electrical faults to massive water leaks.
Damage control experts
Our technicians focus first on isolating the threat to save your expensive building assets.
Fully vetted crews
We send insured, WSIB-compliant professionals who follow strict safety protocols during chaotic situations.
Seamless transitions
After the crisis is contained, we easily transition your property into full cleanup and permanent restoration.
PRICING
Emergency maintenance pricing
Crisis intervention requires immediate action. Our pricing is transparent and reflects the exact scope and urgency of your emergency. Here is what shapes your costs.
Time of dispatch
Standard after-hours, late nights, or statutory holiday response times
Severity of damage
The level of risk, required containment materials, and water extraction needs
Required specialists
Deployment of specific plumbers, electricians, or biohazard cleanup crews
Restoration scope
Installing temporary board-ups versus executing a permanent system replacement
Need immediate assistance?
Stop facility damage right now. Call our emergency hotline and we will dispatch a team to secure your building without delay.
What clients say
Trusted by facility managers during a crisis
“A main water pipe burst in our retail store at 2:00 AM on a Sunday. Cleaning 365 had a team on-site within an hour. They shut off the water, extracted the flooding, and saved us thousands of dollars in ruined inventory. Their speed is absolutely unmatched.”
Regional Manager
National Retail Chain, Toronto
“When someone smashed our clinic’s glass entrance overnight, we needed the building secured immediately before morning patients arrived. One call to their emergency line got a technician deployed right away. They boarded up the damage securely and cleaned every shard of glass off the floor.”
Facility Director
Private Medical Center, Mississauga
FAQ
Emergency facility maintenance, answered
An emergency is any sudden event that threatens the safety of your occupants, causes active property damage, or halts your business operations. Common examples include major plumbing leaks, broken access doors or shattered glass, biohazard spills, and severe HVAC breakdowns during extreme weather.
Speed is our priority. We maintain an average on-site arrival time of under two hours for facilities located within our primary service zones. Our dispatchers will give you a clear, accurate ETA the moment you call our hotline.
Yes. Facility disasters do not take days off. Our emergency dispatch center and response crews operate 24 hours a day, 7 days a week, 365 days a year, including all major statutory holidays and long weekends.
Yes, we provide full end-to-end recovery. Our primary goal upon arrival is to contain the threat and stabilize the building. Once the hazard is secured, our teams handle the necessary water extraction, debris removal, and hygiene restoration so you do not have to hire a separate cleanup crew.
Absolutely. If your property suffers a break-in, severe storm damage, or an accident that shatters your storefront glass, we provide urgent emergency board-up services. We will secure your building perimeter immediately to protect your assets from theft and weather exposure.
No prior contract is required to use our emergency services. We are ready to help any business facing a sudden crisis. However, clients holding an active integrated facility management contract with us do receive priority dispatch routing and streamlined reporting.
Get immediate emergency facility support
Do not wait while the damage gets worse. Call our 24/7 dispatch line right now to get a rapid response team routed to your building immediately.