FRONT OF HOUSE · CANADA-WIDE
Reception And Front Desk Services
Trained front desk staff for your lobby, covering visitor sign-in, calls, couriers and meeting rooms, with the lobby itself kept to the same standard as our Office Cleaning program. Where the post also needs access control, our licensed personnel cover both roles in one position.
- Trained, vetted front desk staff
- Absence cover included
- Visitor management handled
The Desk Is Never Empty
cover arranged, not improvised
ISO 9001
EcoLogo Certified
WSIB Insured
WHMIS Certified
GREENGUARD
IPC Member
The basics
What Do Front Desk Services Cover?
A Plain Explanation Of The Role, And Where It Stops.
Front desk services cover the staffed reception function in a commercial building: greeting visitors and signing them in, issuing passes, answering and directing calls, receiving mail and couriers under the same standards as our Mailroom & Courier Services, booking and preparing meeting rooms, and helping people find where they are going, alongside the back-of-house coordination covered under Learn about our Waste Collection & Recycling Services. It is the first thing a visitor experiences and often the only member of staff they speak to. Outsourcing it turns a role that is difficult to cover into one that is somebody else’s problem to cover, because the practical challenge with reception is not the work itself but continuity. One person is off sick and the desk is empty, which is immediately visible to everyone who walks in.
Staffing Reception In-House
- Absence leaves the desk unattended
- Recruiting and training falls to you
- Holiday cover pulled from other roles
- Quiet periods still cost a full salary
Outsourced Front Desk Services
- Cover arranged for absence and holidays
- Recruitment and training handled for you
- Trained replacements already briefed
- Hours matched to when you need them
CONTINUITY
Reception Is The Only Role Where Absence Is Immediately Obvious.
Most jobs absorb a day of absence quietly. Work waits, a colleague picks something up, and nobody outside the team notices. Reception cannot do that. An empty desk at nine in the morning is seen by every visitor, every delivery driver and every member of staff walking in, and it communicates something about the organisation that no amount of lobby refurbishment, of the kind covered under Building Repair & Maintenance Services solutions, corrects on its own, especially when it sits within the same coordinated program as Explore Building Facility Management Services. The practical value of an outsourced desk is not that the greeting is better, it is that a replacement is arranged before you know you need one, and that the replacement has already been briefed on your building, your sign-in process and who to call for what.
Our services
Our Reception And Front Desk Services
The Visitor-Facing Side, And The Administrative Side Behind It.
FRONT OF HOUSE
Visitors And First Impressions
Everything a person walking through your doors interacts with.
- Visitor greeting and sign-in
- Badge and pass issuing
- Wayfinding and directions
- Meeting and greeting for scheduled guests
- Lobby presentation checks
- Corporate concierge support
DESK ADMINISTRATION & CONCIERGE SECURITY
The Work Behind The Counter
Administrative duties, and licensed access control where the post requires it.
- Switchboard and call handling
- Mail and courier receipt
- Meeting room booking and setup
- Access pass issuing and administration
- Contractor sign-in and induction
- Licensed concierge security posts
Industries
Industries We Serve
Who Walks Through The Door Decides What The Desk Needs To Be.
Corporate Offices
Professional Services Firms
Multi-Unit Residential
Hotels & Hospitality
Healthcare Facilities
Schools & Universities
Government & Institutional
Retail Spaces
Recreational Facilities
Data Centers
Car Dealerships
Coworking & Serviced Offices
A law firm’s reception is judged on discretion and polish, because the person waiting may be a client worth protecting the confidence of. A coworking space needs someone who knows every member by name. A medical facility needs a desk that handles arrivals calmly when people are anxious, much like the calm, structured intake covered on See our School & University Facility Management page for visitors on a campus. The brief is written around who your visitors are and what they should feel within the first thirty seconds, rather than around a generic front desk script.
How it works
How Our Front Desk Process Works
1
Role Briefing
We sit with you to define the hours, the duties and the standard your desk is judged on, at no cost.
2
Staff Matching
Candidates are selected and vetted against that brief rather than assigned from a rota.
3
Site Induction
Assigned staff learn your building, your sign-in process, your systems and your escalation contacts before starting.
4
Daily Coverage
The desk runs to your hours, with cover arranged in advance for holidays and at short notice for sickness.
5
Review And Adjustment
Regular check-ins confirm the role still matches what the building needs as it changes.
10+
Years in operation
500+
Buildings serviced
24/7
Emergency response
100%
Insured & bonded
Why Cleaning 365
Why Choose Cleaning 365 For Front Desk Services
Continuity Is The Whole Product.
Cover Is Part Of The Contract
Holiday and sickness cover is arranged rather than improvised, so the desk stays staffed.
Replacements Arrive Briefed
Cover staff are inducted on your building beforehand, not handed a lanyard and pointed at a chair.
The Same Faces, Most Days
Regular assigned staff who learn your people, your visitors and your routines.
Vetted And Insured
Staff are screened and covered, which matters for a role with access to your lobby, your post and your visitor records.
Hours Sized To The Building
Full day, part day or peak hours only, matched to when your lobby is actually busy.
One Building Contract
Front desk runs alongside cleaning, maintenance and access control with a single point of contact.
PRICING
Front Desk Services Pricing
Priced Around The Hours Covered And What The Role Includes.
Coverage Hours
Full day, part day or peak periods
Days Per Week
Weekdays only or including weekends
Scope Of Duties
Greeting only, or full desk administration
Cover Requirements
Standard absence cover or guaranteed same-day
Get A Customized Quote In 30 Minutes
Tell us your lobby hours and what the role needs to cover. We will send transparent pricing with no hidden fees.
What clients say
Trusted By Office And Building Managers
“Our receptionist was excellent and we were completely exposed whenever she took leave. Somebody from accounts would sit at the desk not knowing the sign-in system. That stopped being our problem.”
Office Manager
Professional services firm, Toronto
“We only needed the desk staffed between eight and two, which no full-time hire made sense for. Paying for the hours the lobby is actually busy solved it.”
Building Manager
Coworking space, Etobicoke
FAQs
Front Desk Services, Answered
Visitor greeting and sign-in, badge issuing, call handling, mail and courier receipt, meeting room booking and general front of house support, defined in a brief agreed with you.
Yes. Screening entry and responding to incidents is security work requiring PSISA licensing in Ontario, and our licensed personnel can cover both the administrative and security sides of a front desk post. That avoids splitting one desk into two roles.
Cover is arranged as part of the contract, and cover staff are inducted on your building in advance so they are not learning it on the day.
Yes. Coverage is sized to when your lobby is actually busy, which is often a few hours rather than a full day.
Regular assigned staff are the norm, so your visitors and team see familiar faces, with briefed cover during absence.
Yes. Staff are screened and insured, which matters in a role with access to your lobby, mail and visitor records.
A Front Desk That Is Always Covered
Trained, vetted staff with holiday and sickness cover built in. Book a free consultation and get a fixed monthly quote.