Privacy Policy
Effective Date: 29 September 2025
Cleaning365 Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website or communicate with us through digital or offline channels (collectively, the “Services”).
By accessing our website or submitting your information to us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information in two ways: information you choose to provide and information collected automatically through your interaction with our website.
1.1 Information You Provide Voluntarily
You may provide personal information when you:
- Request a cleaning quote or service information
- Contact us by phone, email, or website form
- Communicate with us regarding services or support
The information collected may include:
- Name
- Business or facility name
- Email address
- Phone number
- Postal code
- Service-related details or messages you choose to share
We do not offer user accounts, login features, or public content uploads on our website.
1.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Cookies and similar technologies. Cookies help our website function efficiently and allow us to remember user preferences. These files do not grant us access to your device and typically expire automatically.
- Website analytics. We may use analytics tools to understand how visitors navigate our website. This data is aggregated and anonymous and may include pages visited, device type, and referral sources.
- Embedded content. Some pages may contain content from third-party platforms such as video or social media providers. These platforms may collect data according to their own privacy policies.
- Security and spam prevention. Automated tools may be used to protect our website from malicious activity, including spam submissions and unauthorized access attempts.
2. How We Use Personal Information
We use personal information for the following purposes:
- To respond to inquiries and provide cleaning services or quotations
- To communicate with you regarding requested services or updates
- To improve our website, services, and customer experience
- To maintain security and prevent misuse of our systems
- To meet legal, regulatory, or contractual obligations
We do not use personal information for purposes that are unrelated to our services.
3. Information Sharing and Disclosure
Cleaning365 Services does not sell, rent, or trade personal information.
We may share information only in limited circumstances, including:
- With trusted service providers who assist us with website hosting, communications, or business operations, under confidentiality obligations
- When required by law or legal process
- To protect the rights, safety, or property of Cleaning365, our clients, or others
- In connection with a business restructuring, merger, or asset transfer, should such an event occur
4. Cookies and Tracking Choices
You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.
We do not use cookies for advertising profiling or behavioral targeting.
5. Data Retention
We retain personal information only for as long as necessary to:
- Respond to inquiries
- Provide requested services
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
When information is no longer required, it is securely deleted or anonymized.
6. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of personal information, subject to legal obligations
- Withdraw consent for non-essential communications
Requests can be made using the contact details listed below. We may require identity verification before processing requests.
7. Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse. While we take security seriously, no data transmission over the internet can be guaranteed as completely secure.
8. International Data Handling
Our services are operated from Canada. If you access our website from outside Canada, your information may be processed and stored in Canada or in jurisdictions where our service providers operate, which may have different privacy laws.
9. Children’s Privacy
Our website and services are intended for business and professional use and are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
10. External Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies independently.
11. Policy Updates
We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised effective date.
12. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Cleaning365 Services
Location: Unit #156, Second Floor 2960 Drew Road, Mississauga, ON L4T 0A5
Phone: +1 289 625 8002
Email: info@cleaning365services.com